How to Contact Clear Street Support

Best way to contact us

Many general support topics can be answered by Omni, including common questions about platform navigation, features, and account support.

If Omni cannot answer your question, or if your request requires a person to review your account, contact Clear Street Support through the authenticated Support area in the Clear Street platform.

Using the platform helps us connect your request to the right account context and keeps account-related communication in a secure support workflow.

Contact Support in the platform

From the Clear Street platform, go to Support to submit a ticket or start a live chat when agents are available.

Before contacting Support

For general platform navigation, feature, and account-support questions, try asking Omni first. Omni may be able to help immediately.

Omni cannot give investment advice, make trading recommendations, or resolve issues that require a person to review your account.

When to contact Support

Contact Support through the platform for:

• Deposits, withdrawals, wires, or account transfers already in progress.
• Account-specific balances, margin values, positions, or order questions.
• Suspected unauthorized access.
• Permission changes, including options level or API access.
• Disputes, complaints, or regulatory correspondence.

If you cannot access the platform

If you cannot sign in or access the Support area, contact Clear Street at [email protected].